Caribbean Custom Cellars, Inc. and its distributors, agents and resellers (referred to collectively as THE COMPANY sells products and accessories from manufactured and provided by various manufacturers located in different jurisdictions and countries. Each manufacturer, depending on the product and accessory provided, offers a limited warranty and service as per a written warranty guarantee furnished by each manufacturer for each of its products and accessories. All limited warranties are not the same. As a general rule, the limited warranty offered by manufacturers protects against any defects in materials, products or workmanship. You have specific legal rights as per this agreement and as per your jurisdiction. Should a defect or issue with a product sold by the COMPANY arise, please contact us immediately.
You, as the Customer, are responsible for notifying us of any product defect or problem. You have a limited amount of time to do so and your rights may vary from manufacturer to manufacturer, depending on the product and accessory manufacturers limited warranty that you purchase from THE COMPANY. THE COMPANY is not responsible for any products, accessories or services that you do not purchase from THE COMPANY. Your rights may be affected if you purchase products directly from manufacturer or through NON AUTHORIZED COMPANY representatives. For products sold by THE COMPANY TO YOU, we reserve the right to inspect any item for product failure and may request photographs of or the return of the product. This Warranty is limited as per the terms and conditions offered by the manufacturer of the product or accessory.
WARNING: As a general rule, the limited warranty offered by the manufacturer may be voided by you if changes to the product are made you, your agents or third parties not authorized by the manufacturer of the COMPANY or if you use the product in ways not recommended by the manufacturer of the COMPANY. Warranty does not cover products that have been modified or altered by the customer, third parties or your agents. Warranty does not apply to products that are improperly assembled, handled, or installed or used against their intended purposes or contrary to instructions provided by the manufacturer or the COMPANY. As a general rule Damage to products caused by acts of God, nature are excluded from the manufacturer limited Warranty. Conditions not covered herein are settled solely by the discretion of THE COMPANY or the manufacturer.
IF you have any Questions, please contact customer support.
THE COMPANY offers a limited 30 day money back guarantee on most purchases made through THE COMPANY. THE COMPANY is not responsible for any purchases made directly by you to the MANUFACTURER or unauthorized sellers. Your limited money back guarantee begins on the date of delivery of the product and/or accessory and is offered as per the terms and conditions herein provided and the terms and conditions offered by the manufacturer of the product or accessory only.
As per the terms and agreement of your purchase from the COMPANY, all sales on custom products are final. Money Back Guarantee does not cover custom made products. Money Back Guarantee does not cover any alterations or modifications made to products post-shipment by you, your agents or third parties. The COMPANY, the manufacturer, at its discretion, may repair or replace custom made items as stipulated by the Manufacturer‘s Lifetime Warranty or as agreed by the COMPANY. Customers may request an exchange or a refund of defective products as per the manufacturer limited warranty only. Conditions of exchange or return will be the same as stated above.
Products sold by the COMPANY but manufactured by a third party (cooling systems, fridges, wine cellar components, lights, etc.) are subject to the return policies and fees determined by each manufacturer as per the manufacturer limited warranty only.
All returned merchandise requires a Return Authorization Number (RA#) issued by the manufacturer or the COMPANY prior to accepting returned products and accessories. You must fill out a return authorization request form to receive your RA# and further shipping instructions. Once you receive your RA# please write it clearly on the outside of your package and comply with furnished shipping instructions. The COMPANY is not responsible for returns that do not comply with written instructions provided. You agree to follow all furnished instructions.
Provided your order has not shipped or has been manufactured, you may cancel for any reason for a full refund. Custom made orders or non-refundable, except for those orders that the COMPANY agrees to cancel. The COMPANY, at its sole discretion, reserves the right to issue a full or partial refund. If you choose to cancel your order, please contact our COMPANY customer service department without delay via our COMPANY website.
Due to World Wide current delays of shipping, the COMPANY will provide to you an approximate delivery date. However, you agree and accept that said delivery date can be changed. You may be entitled to a refund if the delay is excessive at the discretion of the COMPANY. The COMPANY will keep you posted regarding the status of any order of product and service. This refund may be full or partial and is entirely at our discretion. Buyer agrees that under no circumstances will Wine Racks America be held liable for any damages or claims resulting from items arriving after the guaranteed delivery date.
We may occasionally notify you of purchased product updates, promotions, or special announcements. For orders of products pending delivery, we will provide to you delivery status notifications via the email that you provide to us. After the product has been delivered, from time to time you may receive other promotional emails from our COMPANY. You may opt-out of emails by unsubscribing, or contacting us directly for this purpose.
THE COMPANY and each manufacturer, reserves the right to update or change the terms and conditions expressed herein without prior notice. We thank you for your support and for doing business with the COMPANY.
© Caribbean Custom Cellars, Inc. August 2022